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common water problems

Q. What is a Bypass Valve for?

A. The Bypass valve is needed to put the water softener in bypass and still have water to the house. It's like having insurance it is there if you need it, but is seldom used

Q. What is a Safety Float?

A. The safety float is an emergency float. Its function is to make sure that the salt tank cannot overflow salt water all over your floor if the injectors on the water softener valve get plugged up. Without the safety float you could have a mess on your hands not to mention possible damage to the floor.

Q. What is a Brine Well for?

A. Brine well isolates the air check valve on the safety float from the rock salt or potassium chloride a substitute for rock salt that is environmentally friendly and healthy for humans from clogging up the air check valve and the water softener valve.

Q. What is a Grid Plate AKA Salt Platform?

A. Grid plate is at the bottom of the salt tank its purpose is to help the salt or potassium chloride from bridging up hardening over the top of the water. When this happens the water can’t dissolve the salt so when the water softener regenerates the resin beads will not get charged and your water will be hard.

Q. Why is the 10% Crosslink Resin better?

A. 10% crosslink is more resistant against chlorine than the 8% or 6% that most other companies offer. Therefore, the resin is intended to last longer.

Q. Why is an appropriate size mineral a.k.a Resin Tank important?

A. It is important to have a minimum of 12” to 15” of space between the top of the resin bed and the bottom of the control valve so the resin can get lifted and cleaned properly during backwash. If there is not proper space the resin will not perform properly and will go bad quickly. 

Q. How do I transition from potassium chloride to sodium chloride in my salt tank?

A. You can transition at any time without affecting the quality of water.  Let the existing salt or potassium level go down enough to where you can see the water line above it.  At this point you can add the salt or potassium.  

Q. Is potassium chloride better for my system?

A. Water softeners will run just as efficient with sodium chloride or potassium chloride.  The difference is in the preference.  Many people who have high blood pressure or hyper tension and drink from the tap prefer to use potassium chloride.  Note, however, that for every gallon of water the amount of salt within that water is less than a piece of toast.

Q. Why is my water pressure low?

A. Oftentimes when the water pressure is low it can be due to the water softener.  To determine if it is the softener, you can place the system on bypass and if the water pressure increases by doing so then you will need to schedule a service appointment to determine the cause.  If the water does not increase then it is an issue unrelated to the water softener. 

Q. If I am leaving my home for an extended amount of time, should I put the system on bypass?

A. The system only regenerates based on water consumption, so it is not necessary to put it on bypass.  If you plan on being gone for several months you can put it on bypass but when you return it is recommended that you have a service technician come and check the system to make sure it is functioning properly.

Q.  My system is leaking, what do I do?

A.  Put it on bypass and call us immediately. We provide 24/7 emergency service.

Q. My system is still leaking after being put on bypass.

A. If it is still leaking then the issue could be with the bypass itself or it could be an issue with the line feeding into the system.  Either way it needs to be looked at.  If it will not stop leaking then you can shut the water off to the house and call for a technician to come.

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